Refunds and Returns
We always aim that our products will reach you in the most satisfactory manner possible, however should an item be faulty or not as expected please feel free to email us via firstname.lastname@example.org at the earliest convenience.
This will not affect your statutory rights.
30 Day Money Back Guarantee
Welders Depot takes customer care very seriously and as such we offer a 30 day Money Back guarantee. If an item is unwanted please email us so we can send you a returns form and advise you further.
Please package the item suitably, ensuring it will reach us in saleable condition with the inclusion of all components. As most of our products are consumable we ask they are returned unused in order to process your returns in an efficient manner. We will then begin the measures to refund you.
We advise using a tracked delivery service when returning an item.
If an item is faulty please follow the above guideline, selecting the faulty checkbox of the returns form and detailing in the reason section what was wrong with the item. This covers up to 30 days from the products purchase. For items over 30 days please still contact us so we can attempt to resolve the issue.